| With whom are we at ease and really feel | | | | satisfaction. High quality customer service |
| comfortable with? We feel comfortable with | | | | helps create customer loyalty. Customers |
| someone who does not question our abilities | | | | today are not only interested in the product |
| and capabilities. If someone doubts our | | | | they are being offered but most of all, they |
| actions especially the words that come out | | | | are also interested in the additional |
| from our mouth, this can become a heavy load | | | | intangible elements of service they receive. |
| on our head. When someone doubts us, they | | | | Such elements are from the greeting they |
| start questioning and demanding explanations | | | | receive, to the tone of the voice from the |
| from us. We feel at ease to somebody who | | | | other line when you complain on a defective |
| trust us and accepts us. | | | | product. |
| | | | |
| An unconditional acceptance of oneself and by | | | | It would be worthwhile to think on how a |
| others improve one's self esteem and | | | | customer can feel a sense of belonging when |
| self-awareness. Any individual in such a | | | | he or she calls a customer service |
| state will perform at his best especially in | | | | representative for help, query or |
| the workplace. One notable point in today's | | | | instructions. Customer service |
| business scene is that two of the main | | | | representatives engage in various seminars |
| ingredient that people want out of work is | | | | and trainings to assist them in dealing with |
| validation and to feel like they belong. | | | | customers of different personalities and of |
| Validation is the sense that the work outputs | | | | different wants and needs. Customer service |
| that employees perform are acknowledged and | | | | agents must know how to make his or her |
| the ideas that they suggest or open up | | | | customer at ease with them to make the |
| especially for the welfare of the company are | | | | customers feel they are generally heard and |
| heard. Sense of belongingness on the other | | | | given importance. |
| hand is the feeling of every individual in | | | | |
| the workplace that they are part of a team. | | | | Research shows that thoughtfulness, sincerity |
| If these two items are dealt with in a | | | | and tactfulness help in retaining the |
| significant manner, it can reduce a lot of | | | | company's most valued asset --- the |
| stress and improve relationships at work. If | | | | customers. When a customer experience such |
| employees are enhanced and totally aware of | | | | feelings from a customer service agent, it |
| these two feelings, they can naturally | | | | will provide opportunity to relate to one |
| influence the way they handle other people | | | | another and strengthen their sense of |
| especially if dealing with business such as | | | | belongingness to the company. It is often as |
| customer service. | | | | a result of trust and therefore must prove to |
| | | | be trustworthy not only on the product level |
| Customer service is a function of how well a | | | | but on the people and the company as well. |
| company constantly and exceedingly meets the | | | | Thus, attaining the first sale may have been |
| needs of its customers and of how a certain | | | | achieved, but retaining a customer is often, |
| product or service meets the customer's | | | | if not, the most important. |