Breaking the Growth Barriers in the Information Technology and Software Sector

There's nothing automatic about corporate growth,technology aimed at a particular industry, and their
particularly in the information technology industry;first round of financing secured. They also find
build it and they will come is a myth. In the real worldthemselves with a weak or non-existent positioning
there is either a structured, process-driven growthstatement, a reactive product management process,
cycle, or stagnation-and stagnation is automatic.exhausted or ineffective sales skills, and a strictly
Inherent to growth cycles are barriers, real-worldopportunistic business development strategy.
business challenges that put some softwareCompany growth is limited in part by the notion that
companies out of business and spur others on tothe product will sell itself because it is superior to any
break through those barriers to higher levels ofother on the market-indeed, it may be the only
success. Overcoming those barriers is the veryoffering. Revenue growth is limited because the
definition of growth; when you break through aproduct is defined in terms of its functionality, not its
barrier, you've achieved growth.value to the customer.
You're a software or information technologyThe offering, and by extension the company, is still
company, prosperous in 2005, which means that youbeing defined by technologists; it has yet to be
have a good product, you've made some smartmarried with a solid business development plan,
decisions and you've already broken through somemarketing or sales acumen. More worrisome is that
growth barriers. You're successful. Now what?the very success of your company has brought you
Any company, regardless of age or size canto the attention of major players who do have
experience barriers to growth: if you find it hard topersonnel and strategies dedicated to driving you out
develop and maintain market momentum; are tied toof the market; they view you as a threat. Your days
your entrepreneurial management style and unable toof flying under the radar are over.
scale; have reached a level of revenue or income andThis stage is characterized by:
stagnation is settling in; or if your revenue is- An attractive market
generated from one product, service, client, or- A compelling product
industry, then you're at the next growth barrier, you- Adequate financial resources
need to be able recognize it, and you need to- An inability to develop market momentum
prepare to cross it. This overview discusses theThrough sales, marketing, product management and
typical growth barriers that confront many IT andbusiness development acumen, a sales and marketing
software companies, and how external consultantsstrategy consultant may be able to help a company
can be used effectively to break through thoselike yours to:
barriers.- Recruit and manage skilled personnel
Strategy Constrained- Craft compelling product and company positioning
At this point your company or product is in the early- Create effective sales vehicles and sales strategy
stages of its evolution. You've landed a handful of- Recruit and manage appropriate and motivated
key accounts, and you're encouraged by your earlyalliance partners
success. Now you need a plan, a strategy, aProcess Constrained
concrete agenda that will move your informationA company at this stage of development is typically
technology company from being a collection ofsuccessful, no longer a start-up, is being run by a
talented people with a common goal, to being a teammanagement team, has been accepted in the
with a common goal and a battle-tested strategy formarket, and is competitive. However, fundamental
achieving that goal.product development and sales and marketing
This stage is characterized by:management processes have not yet been accepted
- Perpetual realignment of company strategywithin the foundation of the corporate culture. This
By delivering guidance on corporate strategy, ameans that the solution to most situations are
marketing strategy consultant may be able to help ahuman-based, usually hand-crafted by the
company like yours to:management team; the foundation of proven
- Define untapped solution areasprocesses is absent.
- Make technological platform decisionsThis stage is characterized by:
- Select appropriate geographic markets- Market acceptance
- Write actionable business plans- Ability to compete with established players
Capital Constrained- All actions are hand-crafted, typically by the senior
You've taken your software company or product asmanagement team
far as you can on your savings. Or perhaps you'veBy introducing repeatable, best-of-breed processes
made a few key sales that have kept you afloat. Infor sales, marketing and product management, a
order to move your company on to the next phasesales and marketing strategy consultant may help a
of development you need an infusion of capital tocompany like yours to:
hire skilled employees, make key acquisitions and fuel- Introduce effective and repeatable product
your growth. Technology is your specialty, notmanagement, marketing and sales processes
prospectus writing for venture capitalists.- Reduce day-to-day reliance on senior management
This stage is characterized by:resources
- Inability to fund business strategiesInnovation Constrained
- Decision-making based upon short-term cash-flowOrganizations at this stage of development have
issues rather than long-term strategyachieved a great deal of success; processes are
Through road-show ready business plan developmentingrained, product development is streamlined, and
and introduction to network of VCs and angelsales and marketing systems are in place. But by
investors, a strategy consultant may be able to helpdefinition the market keeps shifting: your product is
a company like yours to:being eclipsed by younger companies with products
- Author compelling investment prospectusesthat perhaps even capitalize on your R&D and
- Define immediate and long-term financialexperience; your market may be saturated to the
requirementspoint that the double-digit growth rates your
- Execute successful finance road showsinvestors have come to take for granted are a thing
Skills Constrainedof the past. You need a new product or a new
Typically a company finds themselves at this stagemarket or both.
of development with a great product built on sound